We regret to inform you that all Openmetrics services are currently unavailable until further notice due to a targeted cyber attack which started at 12:50 on 18 March 2025. The attacker successfully breached our security measures, including two-factor authentication, and issued a destructive command that deleted our Openmetrics application and database.
We are actively collaborating with our hosting provider, Heroku, to restore services. Unfortunately, the database backups maintained by Heroku were also impacted. However, Heroku is assisting us in recovering the most recent possible data. Given the extent of the damage, the restoration process could take weeks, if at all.
We remain deeply concerned about how the attacker bypassed security protocols to execute this command, particularly given our longstanding secure operation with Heroku since 2012. Heroku has yet to provide a satisfactory explanation regarding the absence of alerts or additional security checks prior to the destruction of our account.
Please note that the meter data collection service is unaffected, and readings continue to be securely stored independently. These readings will be synchronized with the primary database once services are restored. However, users of WiFi, and single and three-phase GPRS meters are currently unable to retrieve their data at this stage.
Thank you for your patience and understanding during this challenging period. We will provide further updates as soon as they become available.
Best Regards,
Dominic Clegg,
Director
DEC Metrics Ltd