WiFi Meterview Now Available
Update – 21 May 2025
Dear users,
We are pleased to invite you to join WiFi Meterview, a web application to replace the WiFi Smart Meter app which has been retired.
We have decided to officially retire the DEC Metrics WiFi Smart Meter app for Android and iPhone (excluding the installation tool, which remains fully supported on both app stores). This decision follows a serious cyber attack in March 2025 that damaged the app’s backend systems beyond economical repair. Rebuilding the app would have required hiring a dedicated development team, generating new security keys, and re-publishing to both app stores — a costly and time-consuming effort.
Instead, we’ve focused our resources on building a more sustainable and flexible solution: WiFi Meterview, a new web-based platform that works across all devices, including phones, tablets, and desktops.
You can now create an account at WiFi Meterview and add your smart meters using the serial numbers starting with EML. ll WiFi meter data will be available instantly
Please note that WiFi Meterview is currently in beta, so you may encounter occasional bugs as we refine the platform. We’re actively fixing issues and welcome your feedback.
The installation tool app remains available for use and setup of meters.
A subscription model for new users will be introduced soon once beta testing concludes and the platform is stable.
Thank you for your support during this transition.
Director
Dominic Clegg
DEC Metrics Ltd
Service Update
Update – 10 March 2025
WiFi-Connected Meters – Ongoing Work to Restore Services
We are making steady progress in patching together the backend systems required to support WiFi-connected meters. This part of the system was heavily reliant on services that were destroyed in the cyber attack, and we are having to rebuild much of it from scratch.
In the meantime, customers with WiFi-connected meters will continue to see errors in the app, as the backend services they depend on are still unavailable. We’re aiming to have functionality restored by the end of the month and sincerely appreciate your continued patience.
If you’d prefer not to wait, please contact us at support@decmetrics.co.uk to explore alternative options—such as upgrading to a 4G LTE-M module, which does not rely on WiFi and can be upgraded in situ.
Thank you again for bearing with us while we work through this rebuild.
Update – 30 March 2025
The Openmetrics site remains offline following the attack on 18 March. However, we have successfully recovered the primary database with minimal data loss, thanks to a recent backup taken moments before deletion. Unfortunately, the Openmetrics application itself is unlikely to be recovered, though we are actively exploring redeployment options.
Customers with WiFi-connected meters are still unable to access their data. Our developer is working to rebuild the data collection service and supporting APIs to restore this functionality. We sincerely apologise for the ongoing disruption.
Backend data services for our larger solar asset managers are already functioning or will be fully operational very shortly. For smaller customers who relied on the Openmetrics front-end, we are offering migration support—please reach out to dominic@decmetrics.co.uk or support@openmetrics.co.uk to discuss options.
Thank you again for your continued patience.
Service Update 18 March 2025
Openmetrics Cyber Attack
We regret to inform you that all Openmetrics services are currently unavailable until further notice due to a targeted cyber attack which started at 12:50 on 18 March 2025. The attacker successfully breached our security measures, including two-factor authentication, and issued a destructive command that deleted our Openmetrics application and database.
We are actively collaborating with our hosting provider, Heroku, to restore services. Unfortunately, the database backups maintained by Heroku were also impacted. However, Heroku is assisting us in recovering the most recent possible data. Given the extent of the damage, the restoration process could take weeks, if at all.
We remain deeply concerned about how the attacker bypassed security protocols to execute this command, particularly given our longstanding secure operation with Heroku since 2012. Heroku has yet to provide a satisfactory explanation regarding the absence of alerts or additional security checks prior to the destruction of our account.
Please note that the meter data collection service is unaffected, and readings continue to be securely stored independently. These readings will be synchronized with the primary database once services are restored. However, users of WiFi, and single and three-phase GPRS meters are currently unable to retrieve their data at this stage.
Thank you for your patience and understanding during this challenging period. We will provide further updates as soon as they become available.
Best Regards,
Dominic Clegg,
Director
DEC Metrics Ltd